$249.00
Conflict resolution is a critical managerial skill. This short course explores the factors that effectively drive conflict and ways to intervene and facilitate positive outcomes in any situation. By learning to identify variance in its early stages, you’ll be able to respond with confidence and effectively manage workplace situations before they escalate.
Upon completion of this course, you will be able to:
* Identify, assess and solve conflict situations
* Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
* Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
* Record and use lessons learned to improve service delivery and organizational policy
Course Delivery + Learner Support
* Delivered 100% online, no classroom required
* Instant access (simply enrol online, anytime)
* Assessments are short answer and multiple choice
* Fast turnaround on marking (within 1 business day)
* One on one tutor support
* Live chat, 7 days a week
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